Frequently Asked Questions
Everything you need to know about your Ygwigs experience.
What type of hair quality does Ygwigs offer?
We specialize in 100% virgin human hair and high-quality Remy hair, ensuring natural movement, durability, and a realistic appearance for all our lace wigs and hair extensions.
How long does shipping take for my order?
Standard processing takes 1-3 business days. Once shipped, domestic orders typically arrive within 3-5 business days, while international shipping may take 7-10 business days depending on the destination.
Can I color or heat-style my wig?
Yes, because our products are made from real human hair, you can safely use heat styling tools and professional hair dye. We recommend using a heat protectant spray to maintain the longevity of the hair fibers.
What is your return and exchange policy?
We offer a 15-day return policy for items in their original, unaltered condition (lace uncut, hair unwashed). Please contact our customer support team to initiate the return process.
How do I choose the correct cap size?
Most of our wigs come with adjustable straps and combs for a secure fit. We provide a detailed size guide on each product page to help you measure your head circumference accurately before purchasing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options like Klarna and Afterpay for your convenience.