Returns & Exchanges
At Ygwigs, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in their original, unaltered condition. Please ensure the lace remains uncut and the hair has not been styled or chemically treated to qualify for a full refund or exchange.
Initiate Your Request
Contact our customer service team via email within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the wig in its original packaging, ensuring all tags, silk bags, and accessories are included and the lace is intact.
Ship the Item
Affix the provided return label or ship the package to our designated warehouse address using a trackable shipping service.
Inspection and Refund
Once our quality control team verifies the item's condition, your refund or exchange will be processed within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing